Recording an Item as "Claimed Returned" or "Claimed Never Had"
To record items as “Claimed Returned” or “Claimed Never Had,” use the Transactions menu. For instructions, see Using the Transactions Menu.
When either of these choices is made in the Transactions menu, the item in question is “returned” from the patron’s record and given a normal status, in other words is shown as Available, in the OPAC. If you wish instead for these choices to result in a status of Missing, select that option in Circulation Settings – Return Renewal Operations.
